Picture Hanging Company Return Policy

Dear Valued Customer,

Thank you for choosing Picture Hanging Company for your picture hanging needs. In the event that you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.

Summary:

Countries: United Kingdom

Method: By mail

Returns: We accept returns for all defective and non-defective products

Exchanges: Accept exchanges

Product Condition: New Only (Should not be used)

Return Window: 15 Days

Return Cost: Customer's Responsibility 

Refund processing time,The amount of time it takes for the customer to receive a refund : 15 Days

Details

Returns:

We accept returns for both defective and non-defective products within 15 days of purchase.

Exchanges:

We are happy to facilitate exchanges for items of equal value within the same 15-day window.

Return Cost:

Please note that the cost of return shipping is the responsibility of the customer.

Refund Processing Time:

Once we receive your returned item, please allow up to 15 days for us to process your refund.

Return Procedure:

1. Contact Customer Service: To initiate a return, please contact our customer service team at info@picturehangingcompany.co.uk within the specified return period and provide your order details.

2. Return Authorization: Our customer service team will provide you with the instructions on how to return the product.

3. Package the Product: Please ensure that the product is securely packaged in its original packaging, including all accessories and documentation.

4. Shipping: Responsibility of the customer.

5. Inspection and Refund: Once we receive the returned product and verify its condition, we will process a refund to the original payment method used for the purchase. Please allow 15 business days for the refund to appear in your account.

Exclusions:

- Products returned after the specified return period will not be accepted.

- Customized or personalized products may not be eligible for return unless they are defective or not as described.

Contact Us:

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at info@picturehangingcompany.co.uk. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Picture Hanging Company. We appreciate your business!