Refund Policy
Dear Valued Customer,
Thank you for choosing Picture Hanging Company for your picture hanging needs. In the event that you are not completely satisfied with your purchase, we offer a straightforward refund policy as set out below.
Policy Valid For United Kingdom & Other International Clients
Return Method By mail
Returns Accepted For Both defective and non-defective products
Exchanges Accepted
Product Condition Required New only (unused and in original packaging)
Return Window 30 days from the date of delivery
Return Postage Label Customer's responsibility (customer pays postage)
Restocking Fee None
Original Delivery Cost Non-refundable
Refund Contact [email protected]
Return Contact [email protected]
Refund Processing Time
Please allow 5 business days after receipt and inspection of returned goods for our team to process your claim. Following approval, allow an additional 3–10 business days for your bank or payment provider to process and settle the refund back to your account.
Important Notice: Refunds are issued to the original payment method only. Once we have received and safely inspected the returned goods, we will confirm the status of your refund via email. The processing timeline outlined above strictly begins from the date we securely receive your return at our facility, not from the date of postage.
For any questions or concerns regarding your refund, please feel free to reach out to our dedicated customer service team at [email protected]. We are always here to assist you.