Terms and Conditions of Sale

Last Updated: 22 November 2025

These Terms and Conditions ("Conditions") govern the relationship between the Customer and Picture Hanging Company concerning the sale of Goods. By placing an Order with the Company, the Customer agrees to be bound by these Conditions.

1. General Definitions and Contract Formation

(1.1) Entire Agreement: These Conditions constitute the entire agreement between the parties and supersede all prior dealings, negotiations, or understandings, whether written or oral.

(1.2) Contract Acceptance: An Order by the Customer constitutes an offer to purchase. The Contract comes into existence on the earlier of when the Company issues a written acceptance of the Order or when the Company takes any steps to commence the fulfilment of the Order. Acceptance of Orders is subject to the availability of raw materials.

2. Pricing and Payment

(2.1) Price Quotations: Prices quoted are valid for only 30 days from the date of quotation. The Company reserves the right to alter the price to account for any increases in costs (e.g., labour, raw materials, transportation, exchange rates).

(2.2) Exclusions: Unless expressly stated to the contrary, any price quoted does not include carriage costs, Value Added Tax (VAT), or any other tax to which the transaction may be subject, or collation or packaging of the Goods, which shall be paid by the Customer.

(2.3) Payment Terms:

• Non-Account Customers: Payment shall be made in full prior to dispatch of the Goods.
• Account Customers: Payment shall be made in full within 30 days of the invoice date.

(2.4) Overdue Payments: For any invoice not paid by the due date, the Company reserves the right to suspend deliveries and to charge interest at an annual rate of 3% above the base lending rate of Barclays Bank plc.

3. Specifications of Items

(3.1) Descriptive Matter: Samples, illustrations, and descriptive matter are produced only to give an approximate idea of the Goods.

(3.2) Alterations: The Company reserves the right to make non-material alterations in construction, design, operating parameters, materials, and packaging as it considers desirable without prior notice.

4. Shipping and Delivery

(4.1) Delivery Point: Delivery shall be effected at the time of delivery to the address provided by the Customer, or at the time of collection by the Customer.

(4.2) Delivery Dates: Any delivery dates given are estimates only and are subject to change. Time of delivery is not of the essence of the Contract. The Company will not be liable for any delays or loss from failure to meet them.

5. Cancellation, Returns, and Refunds

5.1 Returns and Exchanges Policy Summary

5.2 Order Cancellation

(5.2.1) Cancellation: The Customer may only cancel an Order, once the Company has commenced fulfilment, with the Company's prior written consent. The Company will refuse to accept any Goods returned without prior permission.

5.3 Return Procedure and Costs

(5.3.1) Authorisation: Goods can only be returned following written authorisation (including email) from the Company’s Sales Manager and the issuance of a returns number. Goods must be returned by the Customer to the Company within 30 days of the date of delivery.

(5.3.2) Return Costs: The Customer shall be responsible for returning the Goods to the Company.

(5.3.3) Administration/Restocking Fee: No administration or restocking fee for returned products.

(5.3.4) Delivery Cost Deduction: Original delivery cost is non-refundable.

6. Loss or Damage in Transit

(6.1) Notification: No liability for Goods lost or damaged in transit will attach to the Company unless the Customer notifies the Company in writing within 24 hours of delivery.

(6.2) Customer Responsibility: It is the Customer's responsibility to check that Goods are received in good condition prior to signing the carrier's delivery note.

(6.3) Liability: The Company's liability is limited to repair or replacement of any such Goods.

7. Risk and Title in the Goods

(7.1) Risk: Risk in the Goods shall pass to the Customer on delivery.

(7.2) Title: Title (ownership) in the Goods shall **not pass** to the Customer until the Goods have been **paid for in full** and all sums due to the Company have been paid in full.

8. Liability Limitations and Indemnity

(8.1) Limitation: The Company shall under no circumstances be liable to the Customer for any: loss of profit, loss of reputation or goodwill, or **indirect or consequential loss**.

(8.2) Aggregate Liability: The total aggregate liability of the Company to the Customer shall **not exceed the invoice price of the Goods** in respect of which such liability has arisen.

(8.3) Indemnity: The Customer shall indemnify the Company against any liability or costs arising out of a breach by the Customer of any term of the Contract or any negligence of the Customer.

9. General and Governing Law

(9.1) Governing Law: These Conditions and the Contract shall be subject to and construed in accordance with **English Law**.

(9.2) Jurisdiction: The courts of **England and Wales** shall have exclusive jurisdiction to settle any claim or action in respect of the Contract.

(9.3) Third Party Rights: A person who is not a party to the Contract shall not have any rights to enforce its terms.

10. Contact Information